Welcome to our news area
Please click on a news headline below to view the full story.
Customer follow up reveals high satisfaction
The Student Support Centre has just completed a programme of follow up calls to recent customers to enquire how they are getting on with the ‘simply’ programme, customers were asked to review The Student Support Centre programme a few weeks after receiving it, and to gain their first impressions of using the materials.
Customer Care Liaison Officer Martin Kelly said that after speaking to over 600 recent customers, the vast majority of customers were delighted that he had called. Over 75% of those spoken to reported a good or very good understanding of the programme and how to use it. “And for those who were having some issues getting to grips with this comprehensive programme” said Martin, “they were so pleased I had called and was able to help them with their areas of uncertainty”
This was further reflected in the views customers had of the quality of the programme, with over 87% of those spoken to reviewing the programme good or excellent.
Chairman Anthony Lee commented that “we were extremely pleased that so many of our new customers feel so positively about our programme and this additional new element to our service highlights that effective follow up to make sure customers are happy with the programme and how it works is important”. “This is something we will definitely continue” he said.
New Digital Agency Appointed
The Student Support Centre has appointed digital specialists Totally Communications to support the development of its digital marketing and website renewal activity.
“Totally Communications will be working with us on how we can make best use of the modern digital marketing tools and opportunities to expand our audience and reposition our brand for the digital world in which we live” said Dr Andrew Hobbs, the Director responsible for Digital & Marketing at the Student Support Centre. “We are delighted to be able to work with the team at Totally and draw on their extensive experience in this area”
Toby Mason, Director of Totally Communications said “it’s a great pleasure to be invited to work on a brand that has helped make a difference in many children’s lives. The company’s motto is that they help parents to help their children and in the first few weeks of working with them we can see how seriously they take this. We very much look forward to the challenge of helping them to get that message across more effectively in today’s digital marketplace”.
The Student Support Centre announces major new recruitment drive
The Student Support Centre Group has just announced a major new recruitment campaign. With the signs of an upturn beginning to be clear in the economy, The Student Support Centre is building up its teams of Course Advisors across the UK to meet the growing demand from parents to find out more about the education group's ‘simply’ maths, English and reading programmes.
A major local press campaign across the whole of the UK will launch next week, supported by online job board postings. As a result of this campaign, The Student Support Centre is looking to recruit up to 40 new Course Advisors across the UK.
If you are interested in an exciting new role demonstrating the UK's leading home maths, English and reading programmes for children to families, please see our Careers page for more details
Or see our job listing on external sites
Total Jobs - The Student Support Centre
Indeeed - The Student Support Centre
Essex School Jobs - The Student Support Centre
North East Jobs - Student Support Centre
Grammar school entry sucess
Staff at the Student Support Centre's Southern office had a fantastic surprise recently. Whilst logging the returns from one their regular marketing campaigns, they picked up a reply form from a Dorset family which, instead of asking for more information, ‘simply’ said:
my 7 year old son is already doing the ‘simply’ programme and my older son who is 11 has completed ‘simply’ and has just gained a place at Bournemouth Grammar!
' ‘simply’ ' has been great for our boys.
All the staff send their heartfelt congratulations to the family and said how proud it made them to know that what they do every day for thousands of families in the UK can have such great results.
If you have experienced similar results, then The Student Support Centre team would love to hear from you - email your story to email@example.com
Family succeeding already
We regularly get feedback from parents and students on the programme and here is a comment we received just a couple of weeks ago
"I attended my sons parents evening last night and was delighted to learn that he is progressing very well in his Maths and English. This is a positive improvement since he has been undertaking the education support programme, even though he has only been working on it for a couple of weeks now.
Last Saturday he asked if he could do the next DVD rather than going to his sports morning – He has never opted to work on learning as opposed to doing sports before – this just proves how much he loves using the programme and is happy to do this at weekend with mum and dad.
It is important that parents take the time to go through this with their children as it can be a fun family activity rather than the children being expected to work through it on their own, especially when they are very young and new to the programme.
He finds the DVDs fun and is able to pick up very quickly the lessons – he has mastered his 2 times table now as well, and will be moving on to the next one very soon.
He loves the box of tools that help with the lessons and finds them interesting and fun to learn with.
I am so pleased we decided to go with the programme and am delighted that we are already seeing the benefits – we are looking forward to the next 6 months where we hope the improvements will be huge.
Thank you very muc h"
The Student Support Centre Announces 2012 Mega Prize Winner
19 March 2013
The Student Support Centre (London) would like to congratulate Sanadi (age 10), as winner of the Pass Masters 2012 Mega Prize competition.
Sanadi is now the proud owner of a new, shiny scooter! Paul, from The Student Support Centre’s London office recently visited Sanadi and her family in Harrow to present her with her prize scooter.
When Paul asked Sanadi what had inspired her to write a poem about dinosaurs, she explained: ‘I love dinosaurs and history. I asked my mum to read my poem and she liked it. My friend also uses The Student Support Centre’s programme and she helped me to upload it on the website and send it in, so I’m really pleased I did.’
Sanadi uses The Student Support Centre’s ‘simply’ programme twice a week after she’s finished her school homework.
Paul was also delighted when Sanadi said:
‘The Student Support Centre’s programme has helped me to be in the talented and gifted class, which is an extra class after school.
The optional teacher line is really useful and if I get low marks I can call them and they will help me understand. I also like the optional diplomas that I can do online - I have lots and I file them in my special achievements folder.
I’ve nearly finished the programme. I think it’s really helpful and interesting because you can learn a lot. I love the DVDs because it’s the same as school and it’s just for me. If I don’t understand a lesson I can re-watch it so that I can understand. The programme has helped me to be able to take the 11 plus exam this September.’
Sanadi went on to explain that she reads Pass Masters as soon as the new issue becomes available online. She likes to read about other students on the ‘Your Letters’ and ‘All About You’ pages and also enjoys entering the competitions.
It’s always wonderful to hear about continued success with the programme and we send our congratulations and thanks to Sanadi and her family – as well as everybody else who is using the programme and taking part in our online competitions. We look forward to receiving future drawings, poems, jokes and letters from all involved!
The Student Support Centre Joins Dashing Santas
14 December 2011
On Sunday 11th December 2011, Steve Edwards, aged 26, a Deputy Office Manager at The Student Support Centre (Cheshire) entered into the Christmas spirit with 1,499 other red-suited Santa look-alikes taking part in Chester’s first ever 4km Santa Dash.
Steve Edwards completed the dash in 17 minutes, beating his 20-minute personal best and proudly finished in the top 100 out of 1500 Santas!
He said: “The doctor told me not to take part in the run due to a tear in my ankle muscle but I did it anyway and today I can hardly walk! It was all worth a bit of pain for a good cause.”
So far Steve has raised over £350 for two fantastic charities, the Countess of Chester Hospital and the Hospice of the Good Shepherd.
The event proved so popular that it is hoped that, with the approval of Cheshire West and Chester Council, the Chester Santa Dash will become an annual event.
To sponsor Steve’s Santa Dash please click here
About The Student Support Centre:
The Student Support Centre opened its doors in 1991 and has since become the largest provider of home-based tuition programmes with 8 regional offices across the UK.
Our ‘simply’ programmes provide home-based tuition and support for children aged between 4 and 17 and may be a more cost effective alternative to private tutors for maths tuition, English tuition and reading tuition. They have been designed to mirror the way in which children are taught in schools based on the National Curriculum requirements and use the teaching methods currently recommended for use in schools.
The Student Support Centre's 4km Santa Dash
05 December 2011
The Student Support Centre’s Santa Dash to Raise Funds for Charity
The Student Support Centre (Cheshire) makes a dash to raise funds for two very worthy local causes!
Steve Edwards, aged 26, a Deputy Office Manager at The Student Support Centre on Fir Tree Close, Stretton, is preparing to take part in Chester’s biggest ever 4km Santa Dash on the morning of Sunday 11th December 2011.
Steve has spent the last two months training in his spare time in the hope that he will reach his goal of raising over £250 for two worthy charities that help and support local families: Hospice of the Good Shepherd; and the Countess of Chester Hospital. All proceeds will be split evenly between the two charities.
A festive donation from The Student Support Centre
22 December 2010
The Student Support Centre , leading providers of home tuition programmes, have generously donated £250 to children’s charity The Legacy Rainbow House this Christmas. The charity, based in Ormskirk, specialises in providing services for children with brain injuries, disabilities and life-limiting conditions.
Relying solely on donations and community fundraising, donations such as these enable The Legacy Rainbow House to help disabled children live more independent lives. This is the only charity of its kind in the North of England to offer its range of services.